Terms Conditions and FAQ's
How can I make a booking online?
Head to our ‘Book’ section on our website and select your desired treatment. You will then be able to click through to our bookings page where you will be able to view treatments and available time slots to confirm your reservation.
How do I pay for my appointment?
You will be charged a 50% deposit to secure your booking. You can pay by debit card, credit card, or Paypal. You will be charged the remainder of the fee at the end of your appointment.
How much notice is required if I need to amend or cancel a reservation?
Both So Glo and you have the right to amend an appointment due to unavoidable circumstances. If you reschedule less than 24 hours before the intended time and date of the appointment, you will have to pay a new deposit. If we cancel a session then your 50% deposit for that session will be returned. You can request an amended appointment time up to 24 hours before your scheduled appointment, but this will be subject to availability of course. A deposit is however non refundable if a cancellation is required.
*please note this does not apply for the festive period. Any cancellations will not be refunded and rescheduling will be highly unlikely.
Is there a waiting list for reservations?
At busy times of the year there may be a waiting list. If your desired reservation time is unavailable we would be happy to place you on a waiting list and notify you should someone else cancel their reservation. In this instance, please contact us directly and we will be in touch if an appointment becomes available.
How early should I arrive for my treatment?
Please arrive 5 minutes prior to your appointment or 10 minutes if this is your first visit in order to fill out our registration form. If you arrive late, the time of the appointment may be shortened out of consideration to the next customer. If you arrive more than 15 minutes late your appointment may need to be cancelled and you will loose your deposit and may be charged for your appointment in full.
Is a patch test necessary for a lash treatement?
If this is your first time having the lash procedure, you will need an allergy patch test 48 hour in advance of your appointment. It is up to you to advise us that you need a patch test.
Please note our pregnancy and safety policy: no treatments can be given in the first 12 weeks of pregnancy. From week 13, please inform us if you are pregnant so we can make you as comfortable as possible.
Do I need to mention if I have a health condition?
Yes. Please advise us of any health conditions and/or any medication you are taking. We do not advise eyelash treatments if you suffer from Epilepsy or any type of fits or seizures.
Yes. No one under the age of 16 is permitted to have our lash treatments.
We have limited space in our lash room, so please ask in advance if you have need to bring a parent or friend.
Privacy Policy
So Glo will not use the information you provide to us to learn any more about you other than what is required to deliver you the service, to provide you with a better shopping experience, or as otherwise detailed in this condition. Any contact details gathered through press or customer enquiries will not be used for marketing purposes unless otherwise requested by the individual. For the purpose of the Data Protection Act 1998, the data controller is So Glo.
We may collect and process the following data about you:
- Data which you provide when you create an online account in order to purchase a service or products.
- Data which you provide when requesting any marketing information or when you enter promotions.
- Details of transactions you carry out through our website and of the fulfilment of your orders.
- Details of your visits to our site and the resources that you access.
DATA STORAGE
We will keep the data, which we collect from you on a secure server and we will fully comply with all applicable UK data protection legislation from time to time in place.
HOW WE USE OUR DATA
We may also use your data to provide you with information about goods and services, which may be of interest to you. We will only contact you by email only if you have consented to this.
If you do not want us to use your data in this way, you can specify so at the checkout when placing an order or purchasing a service, you can click the 'unsubscribe' link in the footer of all of our newsletters, or you can email us and we will remove you from the list.
Cookie Policy
The So Glo website (www.so-glo.com) places cookies on your computer or handheld device, which is standard practice for all websites.
WHAT ARE COOKIES?
Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) to collect information as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. The cookies are essential to the effective operation of our website and to improve your experience with us online.
INFORMATION COLLECTED
Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around our website. We do not, however, use cookies to collect or record information on users’ name, address or other contact details. So Glo is able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies.
WHO SETS THE COOKIES?
Cookies are either set by So Glo or our third party suppliers (such as Format) on behalf of So Glo and are necessary to enable customers to a make purchases on our website. None of these third parties collect any personal data from which they would be able to identify individual customers.
HOW TO DISABLE COOKIES
You can disable cookies by updating your privacy settings within your browser preferences. The exact location of your cookie settings will depend on the browser you use, but will usually be found under 'preferences'.
WHAT HAPPENS IF I DISABLE COOKIES?
This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you only disable third party cookies you will not be prevented from making purchases on this site. If you disable all cookies you may be unable to complete a purchase on this site.